Account Registration/Information
I did not receive an email to verify my email. What should I do?
Check your SPAM folder. If you have not received the email in an hour, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
Why hasn’t my access been approved?
It takes up to seven business days for customer account approval. For any questions related to your pending registration, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
What role should I select on the registration form?
- User: This role will allow the customer to have view only access to DirectA Customer Portal.
- Transactional User: This role will allow the customer to view all and to make payments for your company.
- Admin User: This role will give you the same access as “Transactional User” and will be able to manage account settings and manage users. Please note, a company can only have one Admin User.
How do I find my customer number to register?
Your customer number can be found at the bottom of your invoice. You may also contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
How can I change my email address?
If your email address has changed, please create a new account with the new email address. Your customer admin should be able to delete the old account. If your company does not have a customer admin, please contact our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
General Inquiries new
How do I delete my account?
Customer Admins and LH Customer Service Team have the functionality to delete accounts. If your company does not have a customer admin, please contact Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
How do I contact customer service?
You may reach our Customer Service Team by phone at 1-855-339-4900 or by email at nabs.ar@lafargeholcim.help
Once registered, Canadian sold tos should see Logos part of CDN LafargeHolcim
Once registered, Canadian sold tos should see Logos part of CDN LafargeHolcim
How do I change my email address on my account?
You may change your email address by navigating to the “My Profile” page. You can click the edit button next to your email address to update or change your password
How do I change my language preference?
At the top left corner, you can toggle between English and French views
How do I reset my password?
From the main login page, you can click on the “Forgot Password” link and follow the onscreen instructions to change your password.
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